FAQ - Frequently Asked Questions

 

General:

 

 

 

Are you in Canada?

 

 

 

 

Yes!  We are located in British Columbia.

 

 

 

Are your prices in Canadian currency?

 

 

 

 

Yes!  All prices on our online store are in Canadian currency.

 

 

 

Do you have a retail store?  Can I come try on shoes?

 

 

 

 

While we do not have a retail location, if you would like to try on shoes, you can visit our warehouse at:

 

                231-1655 Broadway St

                Port Coquitlam, BC

                V3C 2M7

 

Our hours are 9am-5pm Monday to Friday

 

 

 

 

 

 

 

 

Ordering Online:

 

 

 

What are your shipping rates?

 

 

 

 

1 item: $15

2 items: $10 per item

3 to 7 items: $5 per item

8 items or more: $3 per item

Free shipping on orders over $250

 

 

 

How long will it take to get my order?

 

 

 

 

Note: items shipping to rural areas may take longer than listed below

 

British Columbia: 1-2 business days

Alberta: 2-3 business days

Saskatchewan, Manitoba: 3-4 business days

Ontario, Quebec: 4-6 business days

New Brunswick. Nova Scotia, Newfoundland and Labrador, PEI: 5-10 business days

 

 

 

 

I need my order faster.  Can you express ship my order?

 

 

 

 

Yes.  For an additional charge, we can express ship your order if you need it faster.  Please contact us by phone (1-888-572-4337) for additional shipping methods and rates.  If you would like your order to ship the same day, please ensure you contact us by noon Pacific Time.

 

 

 

What forms of payment do you accept?

 

 

 

 

We accept Visa, Mastercard, American Express and Apple Pay

 

 

 

Can I exchange my shoes if they don’t fit?

 

 

 

 

We will accept an exchange as long as the shoes and box are in re-sellable condition (i.e. they do not have any wear, stains, or scuffs on them).  Please include a note stating whether you want a refund or an exchange.  On the note, please include your order number if you have it, a way to contact you and the size you require if you are requesting an exchange.  We will ship out the new pair to you free of charge, but you will be responsible for the cost of sending the shoes back to us.  We suggest sending it by a method that is traceable as we cannot be responsible for any shoes that are loston their way to our warehouse.

Return address:

Attn: Returns

Total Spirit Cheerleading

#231-1655 Broadway St.

Port Coquitlam, BC

V3C 2M7

 

 

 

 

Can I return my shoes?

 

 

 

 

We will accept a return as long as the shoes and box are in re-sellable condition (i.e. they do not have any wear, stains, or scuffs on them).  We will refund you the cost of the shoes and any applicable taxes, but do not refund the shipping fee.  Please include a note stating whether you want a refund or an exchange.  On the note, please include your order number if you have it, a way to contact you and the size you require if you are requesting an exchange.

Return address:

Attn: Returns

Total Spirit Cheerleading

#231-1655 Broadway St.

Port Coquitlam, BC

V3C 2M7

 

 

 

 

I am looking for a specific colour or size, but I can’t find it on your website. Do you have it in stock?

 

 

 

 

All our available inventory is listed on our website.  If a colour or size is not showing, unfortunately we are out of stock.  Please contact mike@totalspirit.com if you have any questions

 

 

 

Do you personalize backpacks?

 

 

 

 

We do personalize backpacks.  Please E-mail: mike@totalspirit.com for details

 

 

Uniforms:

 

 

 

Do you sell Varsity Uniforms?

 

 

 

 

Yes, we are the exclusive Canadian distributor of Varsity uniforms

 

 

 

How long will my uniforms take?

 

 

 

 

The timeline for your uniforms will depend on what kind of uniform you are ordering and the time of year when you are ordering. However we suggest leaving approximately 10-12 weeks for production of uniforms. Quality takes time, and Varsity is the best quality out there!

 

 

 

How do I get sized for my uniform? 

 

 

 

 

Depending on where you are in the country we can have a sales rep come size your gym, or we can send you a sizing set. A third option is to take the kids measurements. Ask your sales representative what the best option for you is!

 

 

 

Are there any additional duties for my uniform order? 

 

 

 

 

Your sales representative will quote your uniform in Canadian dollars. They will also give you a price for shipping and tax. There will be no additional duties on top of this!

 

 

 

Do I have to pay upfront for my uniforms?

 

 

 

 

We require at least 50% payment upfront to place the order. This is because uniforms are made especially for you, and we require a deposit in order to start this process. The remaining 50% is due 4 weeks later.

 

 

 

 

 

 

 

 

 

 

 

 

Custom Team Gear:

 

 

 

Can you do custom T-shirts for my team?

 

 

 

 

We can do custom screenprint, glitter, and/or rhinestone t-shirts for your cheer team, your business, your softball team, your bachelorette party.  Please sales@totalspirit.com for more info

 

 

 

 

 

 

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