Clearance/Sale items and custom items are final sale and will not be accepted for return or exchange.
We will accept a return or exchange of your shoes as long as the shoes and box are in re-sellable condition (i.e. they do not have any wear, stains, or scuffs on them). Please include a note stating whether you want a refund or an exchange. On the note, please include your order number if you have it, a way to contact you and the size you require if you are requesting an exchange.
Return address:
Attn: Returns
Total Spirit Cheerleading
#231-1655 Broadway St.
Port Coquitlam, BC
V3C 2M7
Refunds:
Once we have received the shoes, if they are suitable for return, we will then refund your credit card with the purchase amount of the product. We do not refund shipping costs.
Exchanges:
You can mail the shoes to Total Spirit at the address provided above, and once they are received, we will ship you the new shoes. The shipping costs back to us are the responsibility of the customer. We will ship out the new pair of shoes to you free of charge on your first exchange, but if you require subsequent exchanges, we would charge you for the shipping fees.
